Member Education Coordinator

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General Job Description:

The Member Education Coordinator (MEC) is responsible for implementing training and ongoing educational programs by developing curriculum for, preparing for, and executing unit-level manager training. Under the direction of the Cooperative Experience Manager (CXM), they are responsible for unit-level managers being properly trained and supported. The Member Education Coordinator works closely with members, member leadership, the Cooperative Experience Manager, Member Resources Coordinator, and Mediation and Member Review Coordinator and senior management in order to achieve overall organizational objectives. They must have the ability and desire to work with members in a member-controlled cooperative environment.

Specific Duties:

1. Oversee the development and execution of unit-level manager trainings at the beginning of each term and ensure that unit-level managers are adequately trained and supported in order to achieve effective unit-level management and cooperative self-governance.
a. Acts as the point-person for scheduling, planning, and coordinating the overall unit-level manager training schedule.
b. Arranges for training venues, schedules appropriate presenters/experts for relevant topics, coordinates set-up/clean-up, provides for meals, supplies, etc. for training, delegating to Member Resources member staff and temporary member workers as needed.
c. Compiles attendance information and coordinates make-up trainings, as needed.
d. Collaborates with the members, CXM, member leaders, staff, and external community contacts to develop a robust list of resources, tools, and presenters to aid unit-level managers and other member leaders interested in providing trainings and ongoing education to their units.
2. Acts as the primary liaison to House Presidents, fulfilling the duties and responsibilities outlined in the Central-Level Support and Supervision of Unit-Level Managers Policy.
a. In collaboration with the Mediation and Conduct Committee Liaison, Engages in conflict resolution between members and/or managers and that member concerns relating to discrimination and harassment are promptly addressed and resolved.
b. Ensures that VOCs and Elections run smoothly and in accordance with BSC Policies.
c. Hosts Manager recruitment events
3. Works in conjunction with and directly supervises the Member Education Assistant to achieve departmental goals.
a. These resources include but are not limited to: other financial and basic needs resources, health and wellness events and materials, conflict mediation, member advocacy, disabled access support, etc.
4. Acts as a resource to members with concerns regarding members’ health and well-being (e.g. mental health issues, alcohol/substance abuse issues, sexual harassment/assault, stress eating disorders, general health issues, etc.).
a. Be open, accessible, approachable, and responsive and to members who may have concerns or need support.
b. Provide members with support, work to identify appropriate follow-up, and provide members with information about internal and external resources that may be helpful.
c. Work directly with the external experts and organizations to provide unit-level managers and members with proactive trainings on how to identify and respond to such issues and coordinate appropriate response, resources, and follow-up for specific member concerns.
d. Strives to be accessible to all BSC members/managers and works to increase communication and visibility, (e.g. by potentially holding office hours, attending house dinners/councils, attending monthly manager meetings, etc.).
5. Develops and conducts additional trainings and educational programming for unit-level managers, as needed.
a. Strives to be accessible to all BSC members/managers and works to increase communication and visibility, (e.g. by potentially holding office hours, attending house dinners/councils, attending monthly manager meetings, etc.).
6. Promotes organizational commitment to anti-discrimination and inclusion through education, program planning, and policy implementation.
a. Supervises the Anti-Oppression Working Group Chair and the Consent Working Group Chair
7. Any other duties consistent with the mission of the BSC as they may be assigned from time to time by the Cooperative Experience Manager.

Skills/Knowledge expected for job performance:

1. Excellent management/supervisory skills.
2. Excellent interpersonal and verbal/ written communication skills.
3. Ability to multi-task, manage multiple projects, and meet deadlines.
4. Ability to cope with, mediate, and resolve conflict.
5. Ability to work in a fast-paced office environment and in stress or crisis.
6. Intermediate skill in managing the effective use by others of computer applications to achieve business results (Microsoft Office, business database programs, online business applications, email, etc.)
7. Desire and ability to work with members in a member-controlled cooperative environment.
8. Basic knowledge of personnel policy and practices.
9. The ability to work independently on sensitive, confidential and often complicated issues with tact and political acumen.
10.Ability to develop familiarity with, have respect for and apply consistently, a complex set of organizational policies dealing with the areas of responsibility for this position.
11.Ability to analyze problems/issues, gather data and information, evaluate and recommend alternative solutions, or effect solutions with a tolerance for ambiguity and change, when necessary.
12.Dedication to creating a cooperative, collaborative, creative and highly productive work environment.
13.A mission driven approach to work, and a desire to contribute meaningfully to the BSC and its specific mission of providing affordable, quality, cooperative housing to a population that needs help in order to afford higher education.

Entry Level Experience/Education Required

1. Bachelor’s degree or minimum of 4 years of navigating college/university student resources particularly in a residential setting and working with university students.
2. Significant experience organizing and leading trainings and familiarity with best practices in adult learning pedagogy and curriculum development.
3. Expertise in providing support, resources, and appropriate response to the many and complex issues faced by populations of college students, (e.g. mental health, alcohol/substance abuse, other health and wellness issues, sexual harassment/assault, etc.).
4. Significant experience working with a college/university student population, particularly in a residential setting.
5. Familiarity with the special issues faced by, and the resources available to, students with a wide range of disabilities.
6. At least two years of management and supervisory experience, including multiple student employees.
7. An equivalent amount of education and/or experience may be substituted for the above requirements.

Preferred Experience:

1. Undergraduate degree, advanced degree or significant continuing education and/or related certifications.
2. Experience in conflict mediation and/or restorative justice.
3. Previous experience living or working in a democratic, member controlled, and/or cooperative environment.
4. Experience working with the BSC’s target demographic groups, including but not limited to:
● Low income students
● Students of color
● Disabled students
● Queer and trans students
● Previously incarcerated individuals

Additional Requirements:

Ability to sit for long hours and sustain long hours of computer and keyboard use. The ability to work evenings on a somewhat regular basis is required. Willingness and ability to carry an emergency telephone and respond to emergency calls.

Term of Job: Indefinite

Expected Hours per Week: Full-Time, Exempt

Basic Wage Range: Level 13 to 19

Hired by: Staff Hiring Committee

Supervised by: Cooperative Experience Manager

Working Conditions by: BSC Employee Association Contract