Member Resources Coordinator: Difference between revisions

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'''General Job Description:'''
'''General Job Description:'''


The Member Resources Supervisor is responsible for implementing training and ongoing educational programs by developing curriculum for, preparing for, and executing New Member Orientations, unit-level manager trainings, and ongoing educational programs and events. They are also responsible for providing ongoing support and supervision to unit-level managers to ensure that they have the tools and guidance needed to effectively manage their unit.  They are responsible for appropriately addressing and providing support to members with concerns related to mental health, alcohol/substance abuse, sexual harassment/assault, conflicts in the unit, etc.  They also develop and oversee a variety of other educational programs and events, including but not limited to, safe party practices, consent, disability awareness/support, anti-discrimination, emergency preparedness, etc.  
The Member Resources Coordinator is responsible for connecting members with resources. They are responsible for executing New Member Orientations and other events. Under the direction of the Cooperative Experience Manager, they are responsible for appropriately addressing and providing support to members with concerns related to mental health, alcohol/substance abuse, sexual harassment/assault, and conflicts in the unit.  


The Member Resources Supervisor works closely with student leadership, the Cooperative Experience Manager, and senior management in order to achieve overall organizational objectives.  They must have the ability and desire to work with students in a student-controlled cooperative environment.  
The Member Resources Coordinator works closely with members, member leadership, the Cooperative Experience Manager, Member Education Coordinator, Mediation and Conduct Committee Liaison and senior management in order to achieve overall organizational objectives.  They must have the ability and desire to work with members in a member-controlled cooperative environment.  




'''Specific Duties:'''
'''Specific Duties:'''
:1. Oversee the development and execution of New Member Orientations and ongoing education for BSC members, under the direction of the Cooperative Experience Manager and ETCom.
 
::a. Develops and provides programming and educational materials to ensure that all prospective and current members are effectively trained and provided with ongoing education in cooperative values and practices, focusing on the rights and responsibilities of membership, the requirements to efficiently and properly operate the individual housing units, and democratic self-governance.
:1. Acts as the primary liaison to House Managers, Social Managers, and Health Workers, fulfilling the duties and responsibilities outlined in the Central-Level Support and Supervision of Unit-Level Managers Policy
::b. Coordinates the central-level New Member Orientation (NMO) process at the start of each contract period (in conjunction with Member Resources student staff) to ensure that all new BSC members receive basic orientation to the cooperative.
::a. Trains these unit-level managers and provides consistent support throughout the semester.
::b. In collaboration with the Mediation and Member Review Coordinator and Member Education Coordinator, engages in conflict resolution between members and/or managers and that member concerns relating to discrimination and harassment are promptly addressed and resolved.
 
 
:2. Oversee the development and execution of New Member Orientations for BSC members, under the direction of the Cooperative Experience Manager and ETCom.
::a. Develops and provides programming and educational materials to ensure that all prospective and current members are effectively trained and provided with ongoing education in cooperative values and practices, focusing on the mission of the BSC, the Anti-Oppression Policy, rights and responsibilities of membership, the requirements to cooperatively run the individual housing units, and democratic self-governance.
::b. Coordinates the central-level New Member Orientation (NMO) process at the start of each contract period (in conjunction with Member Resources member staff) to ensure that all new BSC members receive basic orientation to the cooperative.
::c. Develops templates, tools, and resources to aid units in performing effective unit-level New Member Orientations that complement the central-level NMO and provide additional information pertinent to their particular unit/community.
::c. Develops templates, tools, and resources to aid units in performing effective unit-level New Member Orientations that complement the central-level NMO and provide additional information pertinent to their particular unit/community.
::d. Develops the program plan for and provides ongoing general member education in the housing units through various modes of education, including, but not limited to workshops conducted by unit-level leadership (with assistance from staff and community resources where requested) on various topics such as consent, mental health and other health issues, conflict resolution, disability issues, sexual harassment/assault prevention, sexuality and gender identity issues, etc.
::e. Collaborates with the CXM, LEAD Center Liaison, student leaders, staff, and external community contacts to develop a robust list of resources, tools, and presenters to aid unit-level managers and student leaders interested in providing trainings and ongoing education to their members.
::f. In conjunction with Member Resources staff, coordinates and provides external educational opportunities (e.g. NASCO Institute, WESTCO, NCBA, CCCD conferences, etc.)
::g. Regularly distributes evaluations and solicits feedback from key stakeholders to identify improvements to the NMO and ongoing education curriculums and develops implementation plans for incorporating those improvements.


:2. Acts as the primary coordinator in planning and executing unit-level manager trainings at the beginning of each term and ensures that unit-level managers are adequately trained and supported in order to achieve effective unit-level management and cooperative self-governance.
:3. Acts as the primary liaison to Finance Managers, House Managers, and Social Managers, fulfilling the duties and responsibilities outlined in the Central-Level Support and Supervision of Unit-Level Managers Policy.
::a. Acts as the point-person for scheduling, planning, and coordinating the overall unit-level manager training schedule.
::a. Engages in conflict resolution between members and/or managers and that member concerns relating to discrimination and harassment are promptly addressed and resolved.
::b. Arranges for training venues, schedules appropriate presenters/experts for relevant topics, coordinates set-up/clean-up, provides for meals, supplies, etc. for training, delegating to Member Resources student staff and temporary student workers as needed.
::c. Compiles attendance information and coordinates make-up trainings as needed.
::d. Solicits feedback from and distributes evaluations to unit-level manager liaisons, senior managers, and student leaders before and after training to help identify potential improvements (under the direction of the Cooperative Experience Manager and ETCom).


:3. Provides ongoing support and supervision directly to unit-level managers to ensure they are provided with the necessary training, guidance, and ongoing support to effectively manage and govern their unit.
:4. Works in conjunction with and directly supervises the Member Resources Assistant to achieve departmental goals.
::a. Acts as the primary liaison to Finance Managers, House Managers, and Social Managers, and other non-standard unit-level positions, fulfilling the duties and responsibilities outlined in the Central-Level Support and Supervision of Unit-Level Managers Policy.
::a. These resources include but are not limited to: the BSC Emergency Grant, other financial and basic needs resources, health and wellness events and materials, conflict mediation, member advocacy, disabled access support, emergency services planning, party safety programs, member event planning, etc.
::b. Collaborates with other central-level liaisons and student leaders to regularly evaluate and improve the mechanisms in place to offer support to unit-level managers.
::c. Plans and develops appropriate programming/education for monthly unit-level manager meetings.
::d. Ensures that unit-level management is supported in creating safe space at the unit-level, including engaging in conflict resolution between members and/or managers and that member concerns relating to discrimination and harassment are promptly addressed and resolved.


:4. Develops the specific programming and ensures the effective execution of Member Resources Department services and programs, ensuring that they are appropriately coordinated, advertised, made available to all members, and responsive to members’ needs and desires.
:5. Oversees the BSC Health & Wellness Program by collaborating with the Tang Center/UC resources, developing educational content and health tips, planning events, ordering health supplies, and directly supervising the Health Education Coordinator and Health Worker Coordinator’s execution of the program.
::a. Ensures that the resources provided by the department, (e.g. leadership development/recruitment, health and wellness education/support, conflict resolution, consent and sexual harassment/assault prevention/response, disabled access support, emergency services planning, party safety programs, member event planning, etc.), are based on the needs and desires of the membership.
::b. Works in conjunction with and directly supervises the Member Resources Assistant to achieve these and other departmental goals.
::c. Collaborate with the LEAD Center Liaison to develop resources, training, programming, and support geared specifically toward leadership development of unit-level managers, central-level student staff, and student executives.
::d. Oversees the BSC Health & Wellness Program by collaborating with the Tang Center/UC resources, developing educational content and health tips, planning events, ordering health supplies, and directly supervising the Health Education Coordinator and Health Worker Coordinator’s execution of the program.
::e. Regularly conducts evaluations, solicits member feedback, and provides data to the CXM and ETCom regarding the effectiveness of Member Resources services and provides suggestions for improvement on how to best provide education, services, and support.
::f. Researches, develops a repository of accessible information/contacts, and promotes resources available to our membership from the University of California, community organizations/experts, and other local and government agencies.


:5. Oversees the training, supervision, and support for BSC party safety programs and event planning.
:6. Oversees the training, supervision, and support for BSC party safety programs and event planning.
::a. Develops and provides training for Social Managers each term, ensuring that party policies, party safety/security, consent, anti-discrimination, and harm reduction and emergency response are stressed.
::a. Develops and provides training for Social Managers each term, ensuring that party policies, party safety/security, anti-oppression, consent, anti-discrimination, and harm reduction and emergency response are stressed.
::b. Regularly reviews party forms and security plans with units to ensure that parties are well planned, compliant with policy, appropriately themed, and safe.
::b. Regularly reviews party forms and security plans with units to ensure that parties are well planned, compliant with policy, appropriately themed, and safe.
::c. Collaborates with the Programs Board to plan and execute BSC-wide social events as approved by ETCom.
::c. Works in conjunction with and directly supervises the Social Manager Coordinator to achieve these and other departmental goals.
::d. Works in conjunction with and directly supervises the Member Events Coordinator to achieve these and other departmental goals.


:6. Acts as the primary resource to members with concerns regarding members’ health and well-being (e.g. mental health issues, alcohol/substance abuse issues, sexual harassment/assault, stress eating disorders, general health issues, etc.).
:7. Under the direction of the Cooperative Experience Manager, act as one of the first points of contact for members with concerns regarding members’ health and well-being (e.g. mental health issues, alcohol/substance abuse issues, sexual harassment/assault, stress eating disorders, general health issues, etc.).
::a. Be open, accessible, approachable, and responsive and to members who may have concerns or need support.
::a. Be open, accessible, approachable, and responsive and to members who may have concerns or need support.
::b. Provide members with support, work to identify appropriate follow-up, and provide members with information about internal and external resources that may be helpful.
::b. Provide members with support, work to identify appropriate follow-up, and provide members with information about internal and external resources that may be helpful.
::c. Work directly with the BSC Mental Health Consultant to provide unit-level managers and members with proactive trainings on how to identify and respond to such issues and coordinate appropriate response, resources, and follow-up for specific member concerns.
::c. In collaboration with the Member Education Coordinator, work directly with the external organizations and experts to provide unit-level managers and members with proactive trainings on how to identify and respond to such issues and coordinate appropriate response, resources, and follow-up for specific member concerns.
 
::d. Strives to be accessible to all BSC members/managers and works to increase communication and visibility, (e.g. by potentially holding office hours, attending house dinners/councils, attending monthly manager meetings, etc.).
:7. Act as a primary responder to other types of member complaints (e.g. regarding other members conduct, unit-level managers, etc.).
::a. Be open, accessible, approachable, and responsive and to members who may have concerns and are seeking support/resolution.
::b. Along with the CXM and/or other staff, conducts conflict resolution, mediation, restorative justice and/or resolves member complaints and disputes outside of the formal processes whenever possible.
::c. Refer more serious conduct issues to the CXM for appropriate follow-up.
::d. Route concerns falling outside of the Member Resources Department purview to the appropriate department and/or senior manager.
 
:8. Assist the CXM in planning for and implementing the organization-wide communications plan.
::a. Works with the CXM and Member Resources Assistant to create and maintain an effective communications program to properly inform all BSC members about matters important in the lives of members and the cooperative as a whole (e.g. via the Member Resources Newsletter, regular emails, electronic/social media, flyers, or other informational publications/communication channels).
::b. Assists the CXM with the development and maintenance of effective mechanisms for regular communication between unit and central-level leadership.
::c. Strives to be accessible to all BSC members/managers and works to increase communication and visibility, (e.g. by potentially holding office hours, attending house dinners/councils, attending monthly manager meetings, etc.).


:9. Develops specific plans for organizational readiness in emergency planning and preparedness.  
:8. Under the direction of the Cooperative Experience Manager, implements specific plans for organizational readiness in emergency planning and preparedness.
::a. Oversees unit-level emergency preparedness planning, by providing training/support and ensuring that unit-level managers fulfill the duties outlined in the BSC Emergency Preparedness Plan.
::a. Oversees unit-level emergency preparedness planning, by providing training/support and ensuring that unit-level managers fulfill the duties outlined in the BSC Emergency Preparedness Plan.
::b. Ensures that the Member Resources Assistant regularly inventories and restocks emergency preparedness kits at the unit and central-level.
::b. Ensures that the Member Resources Assistant regularly inventories and restocks emergency preparedness kits at the unit and central-level.
::c. Works in conjunction with the CXM to develop staff and organization-wide emergency response plans that are well integrated with unit-level plans.
::d. Coordinates with the City of Berkeley, UC, and outside experts as needed to ensure that the BSC has the necessary resources to enact our organizational plan and effectively coordinate with community resources.
:10. Develops and conducts additional trainings and educational programming (e.g. Central-Level/Office Safety Training and Driver Training, etc.) as needed.


:11. Regularly reviews all training, educational, resource information and ensures that information is up-to-date, accurate, and consistent with current BSC policy and practice.
:9. Promotes organizational commitment to anti-discrimination and inclusion through education, program planning, and policy implementation.


:12. Promotes organizational commitment to anti-discrimination and inclusion through education, program planning, and policy implementation.
:10. Any other duties consistent with the mission of the BSC as they may be assigned from time to time by the Cooperative Experience Manager.
 
:13. Any other duties consistent with the mission of the BSC as they may be assigned from time to time by the Cooperative Experience Manager.




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:5. Ability to work in a fast-paced office environment and in stress or crisis.
:5. Ability to work in a fast-paced office environment and in stress or crisis.
:6. Intermediate skill in managing the effective use by others of computer applications to achieve business results (Microsoft Office, business database programs, online business applications, email, etc.)  
:6. Intermediate skill in managing the effective use by others of computer applications to achieve business results (Microsoft Office, business database programs, online business applications, email, etc.)  
:7. Desire and ability to work with students in a student-controlled cooperative environment.
:7. Desire and ability to work with members in a member-controlled cooperative environment.
:8. Basic knowledge of personnel policy and practices.
:8. Basic knowledge of personnel policy and practices.
:9. The ability to work independently on sensitive, confidential and often complicated issues with tact and political acumen.
:9. The ability to work independently on sensitive, confidential and often complicated issues with tact and political acumen.
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'''Entrance Level Experience/Education Required:'''
'''Entrance Level Experience/Education Required:'''
:1. Four year college degree, preferably in Residential Life Management, Student Affairs, or a related field.
:1. Bachelor’s degree or minimum of 4 years of navigating college/university student resources particularly in a residential setting and working with university students.
:2. Significant experience organizing and leading trainings and familiarity with best practices in adult learning pedagogy and curriculum development.
:2. Significant experience organizing and leading trainings and familiarity with best practices in adult learning pedagogy and curriculum development.
:3. Expertise in providing support, resources, and appropriate response to the many and complex issues faced by populations of college students, (e.g. mental health, alcohol/substance abuse, other health and wellness issues, sexual harassment/assault, etc.).
:3. Expertise in providing support, resources, and appropriate response to the many and complex issues faced by populations of college students, (e.g. mental health, alcohol/substance abuse, other health and wellness issues, sexual harassment/assault, etc.).
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'''Preferred Experience:'''
'''Preferred Experience:'''
:1. Advanced degree or significant continuing education in relevant areas.
:1. Undergraduate degree, advanced degree or significant continuing education and/or related certifications.
:2. Experience in conflict mediation and/or restorative justice.
:2. Experience in conflict mediation and/or restorative justice.
:3. Experience with and/or involvement in one of more cooperative or collective organizations.
:3. Previous experience living or working in a democratic, member controlled, and/or cooperative environment.
:4. Experience working with the BSC’s target demographic groups, including but not limited to:
::* Low income students
::* Students of color
::* Disabled students
::* Queer and trans students
::* Previously incarcerated individuals




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'''Working Conditions by:'''  BSC Employee Association Contract
'''Working Conditions by:'''  BSC Employee Association Contract
'''Revised:'''  Spring 2022
[''Board Approved 5-6-21'']
[''Board Approved 5.5.22'']

Latest revision as of 18:04, 8 December 2022

General Job Description:

The Member Resources Coordinator is responsible for connecting members with resources. They are responsible for executing New Member Orientations and other events. Under the direction of the Cooperative Experience Manager, they are responsible for appropriately addressing and providing support to members with concerns related to mental health, alcohol/substance abuse, sexual harassment/assault, and conflicts in the unit.

The Member Resources Coordinator works closely with members, member leadership, the Cooperative Experience Manager, Member Education Coordinator, Mediation and Conduct Committee Liaison and senior management in order to achieve overall organizational objectives. They must have the ability and desire to work with members in a member-controlled cooperative environment.


Specific Duties:

1. Acts as the primary liaison to House Managers, Social Managers, and Health Workers, fulfilling the duties and responsibilities outlined in the Central-Level Support and Supervision of Unit-Level Managers Policy
a. Trains these unit-level managers and provides consistent support throughout the semester.
b. In collaboration with the Mediation and Member Review Coordinator and Member Education Coordinator, engages in conflict resolution between members and/or managers and that member concerns relating to discrimination and harassment are promptly addressed and resolved.


2. Oversee the development and execution of New Member Orientations for BSC members, under the direction of the Cooperative Experience Manager and ETCom.
a. Develops and provides programming and educational materials to ensure that all prospective and current members are effectively trained and provided with ongoing education in cooperative values and practices, focusing on the mission of the BSC, the Anti-Oppression Policy, rights and responsibilities of membership, the requirements to cooperatively run the individual housing units, and democratic self-governance.
b. Coordinates the central-level New Member Orientation (NMO) process at the start of each contract period (in conjunction with Member Resources member staff) to ensure that all new BSC members receive basic orientation to the cooperative.
c. Develops templates, tools, and resources to aid units in performing effective unit-level New Member Orientations that complement the central-level NMO and provide additional information pertinent to their particular unit/community.
3. Acts as the primary liaison to Finance Managers, House Managers, and Social Managers, fulfilling the duties and responsibilities outlined in the Central-Level Support and Supervision of Unit-Level Managers Policy.
a. Engages in conflict resolution between members and/or managers and that member concerns relating to discrimination and harassment are promptly addressed and resolved.
4. Works in conjunction with and directly supervises the Member Resources Assistant to achieve departmental goals.
a. These resources include but are not limited to: the BSC Emergency Grant, other financial and basic needs resources, health and wellness events and materials, conflict mediation, member advocacy, disabled access support, emergency services planning, party safety programs, member event planning, etc.
5. Oversees the BSC Health & Wellness Program by collaborating with the Tang Center/UC resources, developing educational content and health tips, planning events, ordering health supplies, and directly supervising the Health Education Coordinator and Health Worker Coordinator’s execution of the program.
6. Oversees the training, supervision, and support for BSC party safety programs and event planning.
a. Develops and provides training for Social Managers each term, ensuring that party policies, party safety/security, anti-oppression, consent, anti-discrimination, and harm reduction and emergency response are stressed.
b. Regularly reviews party forms and security plans with units to ensure that parties are well planned, compliant with policy, appropriately themed, and safe.
c. Works in conjunction with and directly supervises the Social Manager Coordinator to achieve these and other departmental goals.
7. Under the direction of the Cooperative Experience Manager, act as one of the first points of contact for members with concerns regarding members’ health and well-being (e.g. mental health issues, alcohol/substance abuse issues, sexual harassment/assault, stress eating disorders, general health issues, etc.).
a. Be open, accessible, approachable, and responsive and to members who may have concerns or need support.
b. Provide members with support, work to identify appropriate follow-up, and provide members with information about internal and external resources that may be helpful.
c. In collaboration with the Member Education Coordinator, work directly with the external organizations and experts to provide unit-level managers and members with proactive trainings on how to identify and respond to such issues and coordinate appropriate response, resources, and follow-up for specific member concerns.
d. Strives to be accessible to all BSC members/managers and works to increase communication and visibility, (e.g. by potentially holding office hours, attending house dinners/councils, attending monthly manager meetings, etc.).
8. Under the direction of the Cooperative Experience Manager, implements specific plans for organizational readiness in emergency planning and preparedness.
a. Oversees unit-level emergency preparedness planning, by providing training/support and ensuring that unit-level managers fulfill the duties outlined in the BSC Emergency Preparedness Plan.
b. Ensures that the Member Resources Assistant regularly inventories and restocks emergency preparedness kits at the unit and central-level.
9. Promotes organizational commitment to anti-discrimination and inclusion through education, program planning, and policy implementation.
10. Any other duties consistent with the mission of the BSC as they may be assigned from time to time by the Cooperative Experience Manager.


Skills/Knowledge Expected for Job Performance:

1. Excellent management/supervisory skills.
2. Excellent interpersonal and verbal/ written communication skills.
3. Ability to multi-task, manage multiple projects, and meet deadlines.
4. Ability to cope with, mediate, and resolve conflict.
5. Ability to work in a fast-paced office environment and in stress or crisis.
6. Intermediate skill in managing the effective use by others of computer applications to achieve business results (Microsoft Office, business database programs, online business applications, email, etc.)
7. Desire and ability to work with members in a member-controlled cooperative environment.
8. Basic knowledge of personnel policy and practices.
9. The ability to work independently on sensitive, confidential and often complicated issues with tact and political acumen.
10. Ability to develop familiarity with, have respect for and apply consistently, a complex set of organizational policies dealing with the areas of responsibility for this position.
11. Ability to analyze problems/issues, gather data and information, evaluate and recommend alternative solutions, or effect solutions with a tolerance for ambiguity and change, when necessary.
12. Dedication to creating a cooperative, collaborative, creative and highly productive work environment.
13. A mission driven approach to work, and a desire to contribute meaningfully to the BSC and its specific mission of providing affordable, quality, cooperative housing to a population that needs help in order to afford higher education.


Entrance Level Experience/Education Required:

1. Bachelor’s degree or minimum of 4 years of navigating college/university student resources particularly in a residential setting and working with university students.
2. Significant experience organizing and leading trainings and familiarity with best practices in adult learning pedagogy and curriculum development.
3. Expertise in providing support, resources, and appropriate response to the many and complex issues faced by populations of college students, (e.g. mental health, alcohol/substance abuse, other health and wellness issues, sexual harassment/assault, etc.).
4. Significant experience working with a college/university student population, particularly in a residential setting.
5. Familiarity with the special issues faced by, and the resources available to, students with a wide range of disabilities.
6. At least two years of management and supervisory experience, including multiple student employees.
7. An equivalent amount of education and/or experience may be substituted for the above requirements.


Preferred Experience:

1. Undergraduate degree, advanced degree or significant continuing education and/or related certifications.
2. Experience in conflict mediation and/or restorative justice.
3. Previous experience living or working in a democratic, member controlled, and/or cooperative environment.
4. Experience working with the BSC’s target demographic groups, including but not limited to:
  • Low income students
  • Students of color
  • Disabled students
  • Queer and trans students
  • Previously incarcerated individuals


Additional Requirements:

1. Ability to sit for long hours and sustain long hours of computer and keyboard use.
2. The ability to work evenings on a somewhat regular basis is required.
3. Willingness and ability to carry an emergency telephone and respond to emergency calls.


Term of Job: Indefinite

Expected Hours per Week: Full-Time, Exempt

Basic Wage Range: Level 13 to 19

Hired by: Staff Hiring Committee

Supervised by: Cooperative Experience Manager

Working Conditions by: BSC Employee Association Contract

Revised: Spring 2022


[Board Approved 5-6-21] [Board Approved 5.5.22]