Housing Coordinator - Revision history

Boardaa: /* Corrected formatting */

2026-07-27T18:18:07Z

Corrected formatting

← Older revision		Revision as of 11:18, 27 July 2026
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	====Position Information====		====Position Information====

	Supervisor: Housing Supervisor		'''Supervisor:''' Housing Supervisor

	Employment Status: Permanent, Half-Time		'''Employment Status:''' Permanent, Half-Time

	Work Schedule: Monday–Friday, Standard Business Hours		'''Work Schedule:''' Monday–Friday, Standard Business Hours

	Work Location: On-Site (Office-Based)		'''Work Location:''' On-Site (Office-Based)

	Remote/Hybrid Work: Not Available		'''Remote/Hybrid Work:''' Not Available

Boardaa: /* Added when board approved it at the bottom */

2026-07-27T18:16:46Z

Added when board approved it at the bottom

← Older revision		Revision as of 11:16, 27 July 2026
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			''[Approved as per SumCom #3 (07.16.2026)]''

	''[Approved as per Board #4 (12.12.2024)]''		''[Approved as per Board #4 (12.12.2024)]''

Boardaa: /* Essential Duties and Responsibilities */

2026-07-27T18:14:25Z

Essential Duties and Responsibilities

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	::• Communicate approved accommodations and relevant information to unit-level managers while maintaining appropriate confidentiality.		::• Communicate approved accommodations and relevant information to unit-level managers while maintaining appropriate confidentiality.
	::• Prepare reports, maintain tracking systems, and assist with ongoing monitoring of accommodation requests and related departmental activities.		::• Prepare reports, maintain tracking systems, and assist with ongoing monitoring of accommodation requests and related departmental activities.
	~~::•Prepare reports, maintain tracking systems, and assist with ongoing monitoring of accommodation requests and related departmental activities.~~
	:• Serve as a liaison between the Housing Department, Operations, Cooperative Experience, Maintenance, and unit-level managers to address housing-related concerns, including maintenance issues, interpersonal conflicts, disability accommodations, habitability concerns, and other matters affecting the residential community.		:• Serve as a liaison between the Housing Department, Operations, Cooperative Experience, Maintenance, and unit-level managers to address housing-related concerns, including maintenance issues, interpersonal conflicts, disability accommodations, habitability concerns, and other matters affecting the residential community.
	:• Manage member communications; process bookings, transfers, cancellations, and adjustments in housing software (Mercury, StarRez, Yardi, or equivalent)		:• Manage member communications; process bookings, transfers, cancellations, and adjustments in housing software (Mercury, StarRez, Yardi, or equivalent)

Boardaa: /* Position Information */

2026-07-27T18:13:59Z

Position Information

← Older revision		Revision as of 11:13, 27 July 2026
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	Supervisor: Housing Supervisor		Supervisor: Housing Supervisor

	Employment Status: Permanent, Half-Time		Employment Status: Permanent, Half-Time

	Work Schedule: Monday–Friday, Standard Business Hours		Work Schedule: Monday–Friday, Standard Business Hours

	Work Location: On-Site (Office-Based)		Work Location: On-Site (Office-Based)

	Remote/Hybrid Work: Not Available		Remote/Hybrid Work: Not Available

Boardaa at 18:13, 27 July 2026

2026-07-27T18:13:37Z

← Older revision		Revision as of 11:13, 27 July 2026
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	:• Perform other duties as assigned.		:• Perform other duties as assigned.

	=====Minimum Qualifications=====		====Minimum Qualifications====
	:• Bachelor's degree or an equivalent combination of education and relevant experience.		:• Bachelor's degree or an equivalent combination of education and relevant experience.
	:• Experience with a residential or property management system (RMS/Mercury, StarRez, Yardi, or equivalent database software).		:• Experience with a residential or property management system (RMS/Mercury, StarRez, Yardi, or equivalent database software).

Boardaa at 18:13, 27 July 2026

2026-07-27T18:13:01Z

← Older revision		Revision as of 11:13, 27 July 2026
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	::• Communicate approved accommodations and relevant information to unit-level managers while maintaining appropriate confidentiality.		::• Communicate approved accommodations and relevant information to unit-level managers while maintaining appropriate confidentiality.
	::• Prepare reports, maintain tracking systems, and assist with ongoing monitoring of accommodation requests and related departmental activities.		::• Prepare reports, maintain tracking systems, and assist with ongoing monitoring of accommodation requests and related departmental activities.
	~~Prepare~~ reports, maintain tracking systems, and assist with ongoing monitoring of accommodation requests and related departmental activities.		::•Prepare reports, maintain tracking systems, and assist with ongoing monitoring of accommodation requests and related departmental activities.
	:• Serve as a liaison between the Housing Department, Operations, Cooperative Experience, Maintenance, and unit-level managers to address housing-related concerns, including maintenance issues, interpersonal conflicts, disability accommodations, habitability concerns, and other matters affecting the residential community.		:• Serve as a liaison between the Housing Department, Operations, Cooperative Experience, Maintenance, and unit-level managers to address housing-related concerns, including maintenance issues, interpersonal conflicts, disability accommodations, habitability concerns, and other matters affecting the residential community.
	:• Manage member communications; process bookings, transfers, cancellations, and adjustments in housing software (Mercury, StarRez, Yardi, or equivalent)		:• Manage member communications; process bookings, transfers, cancellations, and adjustments in housing software (Mercury, StarRez, Yardi, or equivalent)

Boardaa: /* Updated HC job description per Housing Supervisor */

2026-07-27T18:11:37Z

Updated HC job description per Housing Supervisor

← Older revision		Revision as of 11:11, 27 July 2026
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	====Job Summary====		====Job Summary====
	The Housing Coordinator ~~will oversee front office operations~~ and ~~provide~~ support for ~~key~~ housing ~~management functions~~. This ~~role includes supervisory responsibilities~~, ~~customer service interactions~~, and ~~system maintenance tasks~~ to ensure ~~efficient housing~~ operations. The ~~ideal candidate will bring excellent organizational~~, ~~analytical~~, and communication ~~skills, as well as the ability to work effectively with~~ a ~~diverse student population~~.		The Housing Coordinator provides administrative and operational support to the Housing Department, with primary responsibility for coordinating disability housing accommodation requests and maintaining compliance with applicable housing policies and regulations. This position serves as a central point of contact for accommodation-related processes, including documentation management, database administration, interdepartmental coordination, and communication with members throughout the accommodation review process. The Housing Coordinator works closely with the Housing Supervisor to ensure requests are processed accurately, confidentially, and in a timely manner while supporting the overall operations of the Housing Department. The Housing Coordinator serves as a liaison between the Housing Department, Operations, Cooperative Experience, Maintenance, and unit-level managers to coordinate responses to housing-related concerns, support members, and facilitate effective communication across departments in a cooperative living environment.

	====~~Key~~ Responsibilities====		====Essential Duties and Responsibilities====
	~~General Housing Department Support~~		:• Coordinate the disability housing accommodation registration process within the housing management database, including data entry, ongoing monitoring, report generation, and follow-up communication with members. This includes:
	:• ~~Manage incoming communications~~, ~~including emails~~, ~~phone calls~~, and ~~voice messages~~.		::• Receive, review, and track accommodation documentation in accordance with BSC policies, Fair Housing requirements, ADA and Section 504 guidelines, and industry best practices.
	:• ~~Use housing software~~ to ~~perform routine administrative tasks including bookings~~, ~~transfers~~, ~~cancellations~~, and ~~adjustments~~.		::• Maintain accurate, organized, and confidential records related to disability accommodation requests while ensuring compliance with applicable privacy standards.
	:• ~~Update member records as needed~~		::• Assist the Housing Supervisor with intake meetings, documentation review, and assessment of accommodation requests.
	:• ~~Ensure that~~ the ~~annual workflow for~~ housing ~~contract renewals~~ and ~~new housing contract offers is followed in a timely manner~~.		::• Support the accommodation assignment process by preparing records, coordinating communications, and following up with members regarding the status of their requests.
	:• ~~Supervise~~, ~~train~~, and support ~~front desk receptionists~~.		::• Communicate approved accommodations and relevant information to unit-level managers while maintaining appropriate confidentiality.
			::• Prepare reports, maintain tracking systems, and assist with ongoing monitoring of accommodation requests and related departmental activities.
			Prepare reports, maintain tracking systems, and assist with ongoing monitoring of accommodation requests and related departmental activities.
			:• Serve as a liaison between the Housing Department, Operations, Cooperative Experience, Maintenance, and unit-level managers to address housing-related concerns, including maintenance issues, interpersonal conflicts, disability accommodations, habitability concerns, and other matters affecting the residential community.
			:• Manage member communications; process bookings, transfers, cancellations, and adjustments in housing software (Mercury, StarRez, Yardi, or equivalent)
			:• Provide general administrative support to the Housing Department as needed.
			:• Perform other duties as assigned.

	====~~Status verifications~~====		=====Minimum Qualifications=====
	:• ~~Conduct~~ and ~~process verification of member demographics~~ and ~~student status~~.		:• Bachelor's degree or an equivalent combination of education and relevant experience.
	:• ~~Report data collected~~		:• Experience with a residential or property management system (RMS/Mercury, StarRez, Yardi, or equivalent database software).
			:• Proficiency in MS Excel and MS Word.
			:• Proficiency with Google Workspace (Drive, Docs, Sheets, Forms, and Gmail).
			:• Strong organizational, administrative, and recordkeeping skills with exceptional attention to detail.
			:• Excellent written and verbal communication skills and the ability to maintain confidentiality while working with sensitive information.
			:• Ability to manage multiple priorities, meet deadlines, and work collaboratively across departments.

	====~~=Other duties as assigned=~~====		====Preferred Qualifications====
			:• Experience coordinating disability accommodations in a housing, higher education, property management, or human services setting.
			:• Knowledge of Fair Housing Act, Americans with Disabilities Act (ADA), and Section 504 of the Rehabilitation Act requirements.
			:• Fair Housing, ADA, and Section 504 Coordination Experience preferred; will be provided within the first 90 days of employment, if needed.

	====~~Qualifications~~====		====Position Information====
	~~:• Prior experience working with residential management systems (e.g., Mercury, StarRez, Yardi, Appfolio) and/or Accessible Information Management (AIM) systems required.~~
	~~:• Prior experience as a 504 coordinator or willingness to complete training within one month of being hired~~
	~~:• Strong analytical, time management, and organizational skills~~
	~~:• Proficient in verbal and written communication for diverse audiences, including students, families, executive leaders, and external agencies.~~
	~~:• Customer-service-driven with the ability to handle conflicts respectfully and professionally.~~
	~~:• Initiative and sound judgment to work independently and as part of a team.~~

	~~====Education and Experience====~~		Supervisor: Housing Supervisor
	~~:• Minimum~~: ~~Associate’s degree~~		Employment Status: Permanent, Half-Time
	:~~• Minimum: Work Experience~~, ~~full~~-~~time or part-time relevant work experience of any nature can be considered.~~		Work Schedule: Monday–Friday, Standard Business Hours
			Work Location: On-Site (Office-Based)
	~~====Preferred Qualifications====~~		Remote/Hybrid Work: Not Available
	:~~• Experience providing direct or indirect services to college students from diverse backgrounds.~~
	:~~• Supervisory and training experience with student employees or full-time staff.~~

	~~====Compensation====~~
	~~$25-$27/hour~~

	~~20 hours/week~~

	''[Approved as per Board #4 (12.12.2024)]''		''[Approved as per Board #4 (12.12.2024)]''

Boardaa: /* added 20 hours/week to the JD */

2025-08-15T03:37:32Z

added 20 hours/week to the JD

← Older revision		Revision as of 20:37, 14 August 2025
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	$25-$27/hour		$25-$27/hour

			20 hours/week

	''[Approved as per Board #4 (12.12.2024)]''		''[Approved as per Board #4 (12.12.2024)]''

Boardaa: /* Added Housing Coordinator per approval at Board #4 (12.12.2024 */

2025-08-14T22:33:46Z

Added Housing Coordinator per approval at Board #4 (12.12.2024

New page

====Job Summary====
The Housing Coordinator will oversee front office operations and provide support for key housing management functions. This role includes supervisory responsibilities, customer service interactions, and system maintenance tasks to ensure efficient housing operations. The ideal candidate will bring excellent organizational, analytical, and communication skills, as well as the ability to work effectively with a diverse student population.

====Key Responsibilities====
General Housing Department Support
:• Manage incoming communications, including emails, phone calls, and voice messages.
:• Use housing software to perform routine administrative tasks including bookings, transfers, cancellations, and adjustments.
:• Update member records as needed
:• Ensure that the annual workflow for housing contract renewals and new housing contract offers is followed in a timely manner.
:• Supervise, train, and support front desk receptionists.

====Status verifications====
:• Conduct and process verification of member demographics and student status.
:• Report data collected

=====Other duties as assigned=====

====Qualifications====
:• Prior experience working with residential management systems (e.g., Mercury, StarRez, Yardi, Appfolio) and/or Accessible Information Management (AIM) systems required.
:• Prior experience as a 504 coordinator or willingness to complete training within one month of being hired
:• Strong analytical, time management, and organizational skills
:• Proficient in verbal and written communication for diverse audiences, including students, families, executive leaders, and external agencies.
:• Customer-service-driven with the ability to handle conflicts respectfully and professionally.
:• Initiative and sound judgment to work independently and as part of a team.

====Education and Experience====
:• Minimum: Associate’s degree
:• Minimum: Work Experience, full-time or part-time relevant work experience of any nature can be considered.

====Preferred Qualifications====
:• Experience providing direct or indirect services to college students from diverse backgrounds.
:• Supervisory and training experience with student employees or full-time staff.

====Compensation====
$25-$27/hour

''[Approved as per Board #4 (12.12.2024)]''